Shipping policy

Last Revised: January 14, 2026

Thank you for visiting Easerforkco. We aim to provide customers with a clear, dependable, and convenient order-delivery experience. This Shipping Policy explains how orders are prepared, the shipping fees that may apply, expected delivery periods, tracking procedures, and other conditions connected with shipment and delivery.

1. Order Processing

After payment has been successfully confirmed, your order will be forwarded to our fulfillment team for preparation.

Most orders are reviewed, packed, and released for shipment within approximately 3 business days.

Orders submitted on Saturdays, Sundays, or recognized public holidays will begin processing on the next available business day. Processing time does not form part of the estimated transit period.

2. Shipping Fees and Estimated Transit Times

Easerforkco provides international delivery to customers in eligible countries and regions.

Standard Shipping Charge

A flat shipping fee of USD $5.99 applies to all orders, unless a different shipping promotion or offer is displayed during checkout.

Estimated Delivery Period

After an order has been dispatched, delivery normally requires approximately 10–20 business days.

The actual transit period may differ according to the destination country, customs procedures, the performance of the local courier, regional logistics conditions, and other circumstances beyond our direct control.

3. Delivery Delays

We make reasonable efforts to process and deliver orders within the estimated periods shown on our website. However, delivery dates cannot be guaranteed.

A shipment may experience additional delays due to circumstances such as:

  • Customs examination or clearance

  • Transportation congestion

  • Severe weather

  • Public holidays

  • Local postal interruptions

  • Carrier-routing problems

  • Regional or international logistics disruptions

We appreciate your patience when an unforeseen event affects the delivery schedule.

4. Tracking Your Shipment

Once your parcel has left the fulfillment facility, a shipping-confirmation email will be sent to the email address associated with your order.

The message will normally contain a tracking number that may be used to review the shipment’s progress through 17TRACK at:

https://www.17track.net

Tracking records may not become visible immediately. Please allow several days after dispatch for the carrier or logistics provider to upload the first scan into its tracking system.

Temporary gaps between tracking events are also common while a parcel is being transferred between facilities or delivery partners.

5. Orders Sent in Multiple Parcels

When an order contains several products, the items may be stored in separate fulfillment centers.

To avoid holding the entire order until every product is available at one location, we may dispatch the items in different packages. As a result, the parcels may arrive on separate dates.

Each shipment may be assigned its own tracking number, and an individual dispatch notification may be sent for each parcel.

6. Corrections to Order Information

Please review your order information carefully before completing checkout.

When you discover an error involving your:

  • Shipping address

  • Recipient details

  • Contact information

  • Product selection

  • Size

  • Color

  • Quantity

you must contact us within 12 hours after placing the order.

Send your request to support@easerforkco.com and include:

  • Your order number

  • The email address used during checkout

  • A clear explanation of the information that must be corrected

Because orders may enter fulfillment soon after they are received, we cannot promise that every modification request will be completed. Nevertheless, our support team will make a reasonable effort to assist when the order has not progressed too far through processing.

Once a parcel has been dispatched, changes may no longer be possible.

7. Failed Delivery Attempts and Unclaimed Parcels

When the local delivery provider is unable to complete delivery, it may:

  • Leave a delivery notice

  • Schedule another attempt

  • Hold the parcel at a nearby collection point

  • Request that the recipient contact the local carrier

Customers should use the tracking number to contact the applicable postal service or courier promptly.

Easerforkco is not financially or logistically responsible for parcels returned because:

  • The recipient failed to collect the shipment

  • The delivery address was incomplete or inaccurate

  • The recipient could not be reached

  • Delivery was repeatedly refused

  • The parcel remained unclaimed beyond the carrier’s holding period

Any additional cost associated with reshipping a returned parcel may be the customer’s responsibility.

8. Delayed Tracking or Shipments

When your parcel appears to be delayed, please review the tracking information before contacting customer support.

Tracking Updated Within the Previous Seven Days

When the tracking history shows activity during the last 7 days, the parcel is generally still moving through the delivery network. International shipments may remain between scans while being transported or processed at a logistics facility.

No Tracking Movement for More Than Seven Days

When there has been no new tracking event for more than 7 consecutive days, contact us at support@easerforkco.com.

Please include:

  • Your order number

  • The email address connected with the order

Our team will review the information and, where appropriate, submit an inquiry to the shipping provider.

For additional assistance, you may also contact our customer service team at +1 (218) 309-4648.

9. Lost, Missing, or Stolen Shipments

We understand that a missing parcel can be frustrating. When appropriate, we will cooperate with the carrier to investigate the shipment.

Parcel Confirmed Lost Before Delivery

When the delivery company officially confirms that the parcel was lost while in transit and before delivery, Easerforkco will arrange a full replacement at no additional product or shipping cost.

Parcel Marked as Delivered

When the carrier’s tracking system records the package as “Delivered,” responsibility for the parcel transfers to the recipient.

Easerforkco is not responsible for theft, disappearance, or loss that occurs after confirmed delivery.

When tracking shows delivery but the package cannot be located, we recommend:

  • Checking around the entrance, porch, mailbox, garage, or other safe-delivery locations

  • Asking household members

  • Checking with neighbors

  • Contacting building reception, security, or property management

  • Contacting the local carrier directly for delivery details

10. Fulfillment Locations and Shipping Network

Easerforkco serves customers internationally, subject to the availability of delivery services in each destination.

If unusual logistics restrictions prevent us from sending an order to the address provided, we will notify the customer as soon as reasonably possible.

To improve fulfillment efficiency, products may be dispatched from facilities located in regions including:

  • The United States

  • Canada

  • Australia

  • The European Union

Certain products may also be shipped directly from approved manufacturing or fulfillment partners when this allows the order to be processed more efficiently.

The dispatch location does not change the product price, applicable return conditions, or customer-support process.

11. Customs Duties, Import Taxes, and Local Charges

Customers placing international orders are responsible for any local charges imposed by the destination country or region, including:

  • Import duties

  • Value-added tax

  • Customs-processing fees

  • Brokerage fees

  • Government assessments

  • Other local taxes or charges

These costs are not included in the product price or the standard shipping charge unless specifically stated otherwise during checkout.

Easerforkco does not control the amount charged by customs authorities and cannot predict whether additional fees will apply.

12. Customer Responsibility for Shipping Details

Customers are responsible for ensuring that all delivery information entered during checkout is complete and accurate.

This includes:

  • Recipient name

  • Street address

  • Apartment, unit, or building number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Country

  • Telephone number

Easerforkco is not responsible for delivery failure, loss, additional carrier charges, or returned parcels caused by incorrect, incomplete, or outdated shipping information provided by the customer.

13. Delivery Estimates and Completion of Fulfillment

All delivery periods shown on the website or in this policy are estimates rather than guaranteed delivery dates.

Easerforkco is not liable for delays caused by customs authorities, weather conditions, courier performance, transportation interruptions, government actions, or other events beyond our reasonable control.

Our delivery obligation is considered completed when the carrier’s official tracking record shows that the shipment has been successfully delivered to the shipping address provided at checkout.

Company Information

Business Name: CHCHEM Hongkong Limited
Address: ROOM A5, 7/F, ASTORIA BUILDING, NO.34 ASHLEY ROAD, TSIM SHA TSUI, KOWLOON, HONG KONG
Email: support@easerforkco.com
Phone: +1 (218) 309-4648